

Got Questions? We've got answers!
FAQs

How does dress hire work?
Hiring a dress with us is simple! Browse our collection online, select your desired dress and size, and choose your rental period. Once you've placed your order, you can either pick up the dress locally or have it delivered. After your event, simply return the dress to us, and we’ll handle the dry cleaning.
Can I try before I hire?
Absolutely! We offer personalized try-on appointments at our studio. This allows you to find the perfect fit and ensure you’re completely happy with your choice before committing to a rental. Simply book an appointment on our website to get started.
What happens if I damage a dress?
We understand that accidents happen! For minor damages, such as small stains or loose seams, we cover the repair costs. However, if the dress is significantly damaged or lost, additional charges may apply to cover the repair or replacement. Our team will work with you to find a fair solution.
How does the VIP Program work?
Our VIP Program rewards loyal clients! Hire three dresses with us, and you’ll receive 30% off your next rental. You’ll automatically be added to the program after your third hire, and the discount will be applied to your following hire.
What is your returns policy?
We want you to love your rental, so if there’s an issue, please contact us within 24 hours of receiving the dress. Returns are available for store credit, provided the dress is unworn and returned in original condition. Due to the nature of rentals, we don’t offer refunds but will work to ensure you have a great experience.